Return & Privacy Policy

Table of Contents

  1. Return Policy
  2. Privacy Policy

Return Policy

Introduction

This Return Policy applies to all canvas poster printing products and services offered by HISTORYINTEES.COM (“we,” “us,” or “our”). By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this Policy.

Contact Information

If you have any questions regarding this Policy or need assistance with returns or refunds, please contact us at:

  • Store Name: [storeinfo_store_name]
  • Address: [storeinfo_store_address]
  • Phone: [storeinfo_store_phone]
  • Email: support@historyintees.com

Order Inspection

We take great pride in the quality of our canvas poster printing products. All products undergo rigorous quality control before shipment. We recommend that you inspect your order immediately upon receipt to ensure it meets your expectations.

Return Eligibility

Eligible Returns

You may return your canvas poster printing product(s) within 30 days of receipt if:

  1. The product arrives damaged or defective
  2. The product significantly differs from what was advertised or ordered (wrong size, design, material, etc.)
  3. The print quality is substantially below reasonable standards
  4. The product was incorrectly shipped (you received an item you did not order)

Non-Eligible Returns

The following items cannot be returned or refunded:

  1. Custom-designed or personalized canvas posters, unless they arrived damaged or with printing errors
  2. Items that have been used, hung, or modified in any way
  3. Digital downloads or digital design services
  4. Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
  5. Returns requested after the 30-day return period has expired

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at [storeinfo_store_phone] or via email within 30 days of receiving your order
  2. Provide your order number, name, and a detailed description of the issue with your product
  3. Include clear photographs showing the damage or defect if applicable
  4. Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA) number if your return is approved
  5. Package the item(s) securely in the original packaging if possible
  6. Include the RMA number on the outside of the package
  7. Ship the package to the address provided by our customer service team

Return Shipping

Return Shipping for Damaged or Defective Items

If your return is due to a damaged or defective product, incorrect shipment, or an error on our part, we will:

  1. Provide a prepaid return shipping label
  2. Reimburse any reasonable return shipping costs upon providing receipts
  3. Process your refund once the returned item is received and inspected

Return Shipping for Customer Preference Returns

If your return is due to a change of mind or any reason not related to product quality or our error:

  1. You will be responsible for the return shipping costs
  2. We recommend using a trackable shipping method
  3. You are responsible for the item until it reaches our facility
  4. The original shipping costs are non-refundable

Refund Process

Once we receive your returned item(s), our team will inspect them to verify their condition and the reason for return.

Approved Refunds

If your return is approved:

  1. We will process your refund within 5-7 business days after inspection
  2. Refunds will be issued to the original payment method used for the purchase
  3. You will receive an email notification when your refund has been processed

Refund Amount

Your refund may include:

  1. The full purchase price of the returned item(s)
  2. Original shipping costs (only if the return was due to our error)
  3. Return shipping costs (only if the return was due to our error)

Rejected Refunds

A refund may be rejected if:

  1. The item shows signs of use, damage not present when shipped, or alteration
  2. The return period has expired
  3. The item is not in its original condition
  4. Required proof of purchase or return authorization is missing

Exchanges

If you wish to exchange your product for a different size, design, or style:

  1. Follow the return process outlined above
  2. Indicate in your return request that you prefer an exchange
  3. Specify the details of the product you would like to receive instead
  4. Additional charges may apply if the exchanged item has a higher price
  5. We will issue a refund for any price difference if the exchanged item has a lower price

Cancellations

Order Cancellation

You may request to cancel an order before it enters production by contacting our customer service team immediately. Once an order has entered production, especially for custom canvas posters, cancellation may not be possible.

Processing Time for Cancellations

  1. Cancellation requests received within 24 hours of order placement will typically be honored with a full refund
  2. Cancellation requests received after production has begun may be subject to a partial refund
  3. Orders that have already been shipped cannot be canceled and must follow the standard return process

Damaged Items During Shipping

If your canvas poster arrives damaged:

  1. Take clear photographs of the damaged item and packaging
  2. Contact our customer service team within 48 hours of delivery
  3. Provide your order details and the photographs of the damage
  4. We may coordinate with the shipping carrier to file a damage claim
  5. Based on the assessment, we will arrange for a replacement or refund

Print Quality Issues

We maintain high standards for our canvas poster printing. However, if you believe there are quality issues:

  1. Take clear, well-lit photographs showing the quality concerns
  2. Provide specific details about the perceived quality issues
  3. Our production team will review the case and determine if the product meets our quality standards
  4. If we confirm a quality defect, we will offer a reprint or refund

Privacy Policy

Introduction

This Privacy Policy explains how HISTORYINTEES.COM collects, uses, discloses, and safeguards your information when you visit our website, place an order for canvas poster printing, or interact with us in other ways. Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect personally identifiable information, such as:

  1. Name
  2. Email address
  3. Mailing address
  4. Phone number
  5. Payment information (credit card numbers, billing address)
  6. Images or designs uploaded for printing

Non-Personal Information

We may also collect non-personal information, including:

  1. Browser type
  2. IP address
  3. Operating system
  4. Web pages visited
  5. Time spent on pages
  6. Clickstream data

How We Use Your Information

We use the information we collect for various purposes, including:

  1. Processing and fulfilling orders for canvas poster printing
  2. Communicating with you about your order status
  3. Improving our website and services
  4. Providing customer support
  5. Processing returns and addressing complaints
  6. Sending promotional emails about new products, special offers, or other information (if you have opted in)
  7. Conducting research and analysis to improve our product offerings

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When we no longer need to use your information, we will take steps to securely delete or anonymize it.

Disclosure of Your Information

We may share your information in the following circumstances:

  1. With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and data analysis.

  2. Business Transfers: If HISTORYINTEES.COM is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

  3. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

  4. Protection of Rights: We may disclose your information to protect and defend the rights, property, or safety of HISTORYINTEES.COM, our customers, or others.

Third-Party Websites

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any websites you visit.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Payment Information

All payment information is processed through secure payment processors (such as PayPal) that comply with the Payment Card Industry Data Security Standard (PCI-DSS). Your complete payment information is never stored on our servers.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and collect certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  1. Right to Access: You have the right to request copies of your personal information.
  2. Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  3. Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
  4. Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
  5. Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the information provided in the Contact Information section.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will take steps to delete that information. If you believe we might have any information from or about a child under 16, please contact us.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

PayPal Compliance Statement

This Return & Privacy Policy is designed to comply with PayPal’s Seller Protection requirements. We commit to processing eligible returns and refunds in accordance with these terms and PayPal’s policies to ensure a fair and transparent shopping experience.

[storeinfo_store_name] [storeinfo_store_address] [storeinfo_store_phone]